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Returns & Exchanges
Due to the personalized nature of our products, we cannot accept returns on custom blends. However, if you are not satisfied with your scent, our 'Scent Satisfaction' guarantee allows for one complimentary reformulation.
1
Initiate Request
Contact our support team within 14 days of delivery to request a scent adjustment.
2
Consultation
Speak with one of our master perfumers via email to identify which notes you'd like to adjust.
3
Return Original
Ship the original bottle back to us using the provided prepaid shipping label.
4
Receive New Blend
We will blend and ship your updated fragrance free of charge within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing